REFUND AND RETURNS


Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
This policy explains when refunds, cancellations and transfers are available on treatments, treatment plans, packages, memberships and products purchased from La Dar Skin & Wellness (we, us, our). It applies alongside your rights under the Australian Consumer Law and is designed to be read together with our booking terms.

1. Your rights under the Australian Consumer Law

Our services and products come with guarantees that cannot be excluded under the Australian Consumer Law (the ACL), which applies in Queensland. Nothing in this policy excludes, restricts or modifies any right or remedy you have under the ACL. Where anything in this policy is inconsistent with the ACL, the ACL prevails.

For services, this means we must supply them with due care and skill, fit for any purpose you told us about, and within a reasonable time. For products, they must be of acceptable quality, match their description, and be fit for purpose.

In short: The terms below (no change-of-mind refunds, non-refundable promotional purchases, and so on) govern refunds we offer at our discretion. They never take away the remedies you are entitled to by law if something goes wrong with a service or product.

2. If a service or product isn't right If a service or product fails to meet a consumer guarantee, you are entitled to a remedy under the ACL. The remedy depends on whether the failure is major or minor:
• Major failure (for example, a service is substantially unfit for its purpose, or a problem cannot be fixed within a reasonable time): you may choose to cancel and receive a refund, or keep the service and seek compensation for the drop in value.
• Minor failure (a problem that can be put right): we will fix it within a reasonable time. If we can't, or don't, you can then choose a refund or ask someone else to fix it and pass the reasonable cost to us.
You may also be entitled to compensation for reasonably foreseeable loss or damage caused by a failure to meet a consumer guarantee. Please raise any concern with us as soon as possible so we can help.

A note on results: Skin and wellness treatments depend on individual factors such as skin type, health, aftercare and how you respond. Because of this we cannot guarantee a specific cosmetic result, and a result that differs from your expectations is not, on its own, a failure to meet a consumer guarantee. This does not affect your rights where a service was not carried out with due care and skill.

3. Change-of-mind refunds

We do not offer refunds, exchanges or credits for change of mind on treatments, treatment plans, packages, memberships or products. This includes changing your mind about a treatment you have booked or purchased, deciding you no longer want it, or finding it cheaper elsewhere.

This does not affect the rights described in sections 1 and 2, or any other right you have under the ACL.

4. Sale and promotional purchases Treatments, plans, packages and products purchased on sale or during a promotional period are non- refundable and non-transferable. They cannot be refunded for change of mind, exchanged for a different treatment or product, transferred to another person, or credited towards a future purchase.
Promotional and discounted prices are also time-limited and cannot be applied retrospectively to earlier purchases or held over once the promotion ends.

As with everything in this policy, this does not remove your ACL rights: if a promotional service or product fails to meet a consumer guarantee, the remedies in section 2 still apply.
5. Treatment plans, packages and memberships - upgrades and downgrades.

You can ask to upgrade or downgrade a treatment plan, package or membership at any time. To keep your current plan running smoothly, any change to your plan or payment level takes effect at the end of your current plan term, not partway through it. Your existing plan continues on its current terms and pricing until that term ends, and the new plan and payment amount begin from the next term.

6. Changing Payment Options

Clients who have selected a Treatment Plan payment option may choose to pay out the remaining balance of their Treatment Plan early or convert to an upfront payment at any time.

However, once an upfront payment has been made and processed, it cannot be retrospectively converted to a Treatment Plan or instalment payment arrangement. We are unable to refund or reverse an upfront payment for the purpose of changing to weekly, fortnightly, monthly or other instalment payments.

Please ensure you select the payment option that best suits your circumstances at the time of purchase.

This policy does not limit or exclude any rights or remedies available to you under the Australian Consumer Law.

7. How to request a refund or raise a concern

If you would like to request a refund, or raise a concern about a treatment or product, please contact us: • Email: info@ladar.com.au • Phone: 0450259771 Please include your name, the date of purchase, and details of the treatment or product concerned. We aim to acknowledge your request within 2-5 business days and to resolve it fairly and promptly. Where a refund is due, we process it to your original payment method unless we agree otherwise with you.

If we can't resolve things together, you can contact the Queensland Office of Fair Trading or the Australian Competition and Consumer Commission (ACCC) for information about your consumer rights.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
  • Gift cards
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
  • If you haven’t received a refund yet, first check your bank account again.
  • Then contact your credit card company, it may take some time before your refund is officially posted.
  • Next contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and you still have not received your refund yet, please contact us at info@ladar.com.au.
  • Sale items (if applicable)
  • Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

    • Exchanges (if applicable)
    We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@ladar.com.au and send your item to: Shop 3.630 Wynnum Road, Morningside, QLD, 4170, Australia.

    Gifts
    • If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
    • If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

      • Shipping
      • To return your product, you should mail your product to: Shop 3.630 Wynnum Road, Morningside, QLD, 4170, Australia.
      • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
      • Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
        • If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.